CallerHi, are you open on Saturday?
ReceptionistYes, Saturdays from 9 to 1.
CallerAnd do you fix underfloor heating?
ReceptionistWe do — a first visit is €65, the quote is free.
CallerCould Mark call me back about the quote?
ReceptionistOf course. What's your name and e-mail?
⌨ Caller typesAgnieszka Kowalczyk
a.kowalczyk@gmail.com
⌨ The customer can type in something that is hard to get exactly right, yet important.
📩 In your inbox
For Mark: Agnieszka Kowalczyk wants a call back about her quote · a.kowalczyk@gmail.com · full conversation attached.
CallerCan someone look at my boiler on Tuesday?
ReceptionistPeter has Tuesday at 10 or at 2.
Caller10 is perfect.
📅 Peter's calendar · Tuesday
📱 Confirmation texted to the caller.
CallerWater is coming through my ceiling!
ReceptionistI'm alerting the team right now. What's your address?
CallerParkstraat 12. I'm Sanne.
🚨 Urgent SMS sent
Sanne
06-12345678
Sanne
06-12345678
Sanne
06-12345678
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