OneDo.me · Terms of Service
Version of 28 July 2026 · Privacy statement · Data processing agreement
These terms come in two parts. Part A applies to everyone who uses OneDo.me, including the free calling page — that part costs nothing and is open to private individuals and businesses alike. Part B applies in addition when you subscribe to the paid AI receptionist. If the two ever conflict, Part B wins for the paid service.
OneDo.me is a service of Confianta EOOD, a company registered in Bulgaria, UIC 207288781, registered office Detelina 49A, 9101 Byala, Varna, Bulgaria, VAT number BG207288781, represented by its manager David Michiel Smissaert. You can reach us at support@confianta.com. In these terms "we", "us" and "OneDo" mean Confianta EOOD; "you" means the person or organisation using the service.
OneDo.me gives you a web address of your own — onedo.me/yourname — that
anyone can open in a browser to call you. No phone number, no app, no account for the
person calling you. Calls between two people run directly between the two browsers.
OneDo.me is not a telephone line and cannot be used to reach emergency services. You cannot dial 112, 911 or any other emergency number through OneDo.me, and a OneDo page must never be relied on as the way to reach help. Always keep a working telephone available for emergencies.
Use OneDo.me for real calls with real people. You may not use it to:
You are responsible for what appears on your page and for what happens in your calls. If a page breaks these rules we may suspend or remove it, in urgent cases without warning; where we reasonably can, we tell you first and give you the chance to fix it.
A call between two people runs encrypted directly between the two browsers. We cannot listen in and we store nothing of it. On some corporate networks a direct connection is impossible and the encrypted audio is passed through our relay server; even then we cannot listen in and nothing is stored.
Conversations with a page's AI assistant work differently, because the whole point is that the page owner receives your message: those are transcribed and passed to the page owner as text. Our own copy is deleted after 30 days. The privacy statement explains this in full.
We aim to keep OneDo.me continuously available and we treat outages as urgent. Where maintenance is planned and likely to interrupt the service, we announce it in advance. We do not, however, guarantee uninterrupted or error-free operation, and we do not sell a service level agreement. Calls also depend on things outside our control — your internet connection, your browser, your microphone and the network of the person you are calling.
The free page costs nothing, so there is nothing to refund and nothing to cancel: stop using it and it stops. We may change or discontinue free features. If we ever discontinue the free service as a whole, we will give at least 30 days' notice.
A subscription puts an AI assistant on your page that answers when you do not, has a conversation with your caller in their language, and passes on what was said. Anyone may subscribe — you do not need a company or a VAT number.
| Plan | Price per month | Included assistant minutes |
|---|---|---|
| OneDo Lite | €49 | 120 |
| OneDo Growth | €99 | 350 |
For business customers these prices are exclusive of VAT. For private customers the price shown is the total price including VAT. Person-to-person calls on your page stay free and unlimited on every plan.
Payment runs through Stripe. The subscription renews automatically each month until you cancel it. You can cancel at any time from the customer portal in your owner panel, or by writing to support@confianta.com.
Cancellation takes effect at the end of the period you have already paid for. You keep the service until then, and the month that has already been charged is not refunded, in whole or in part. So cancel before the renewal date if you do not want another month.
If a payment fails we may suspend the assistant until it succeeds. Your page and your page name stay yours; only the assistant stops.
Consumers in the EU have the right to withdraw from a distance contract within 14 days without giving a reason. Because a subscription is delivered immediately, you are asked at checkout to confirm that you want the service to start straight away and that you therefore give up your right of withdrawal once it has been fully delivered. Ticking that box is how checkout opens. Would you rather keep the 14 days? Write to support@confianta.com and we will set your start date after that period instead.
To withdraw within that period, write to support@confianta.com; a plain, clear statement is enough. We refund within 14 days of receiving it, using the same payment method. Nothing in these terms takes away rights that consumer law gives you and that cannot be waived.
The assistant is a tool. It answers callers using the information you put on your page and in the instructions you give it, and it can quote prices, take messages and — where you switch that on — book appointments. It is built on language models, which means it can misunderstand something or state something incorrectly.
To keep the service healthy and costs predictable, some technical limits apply: a conversation ends after 60 seconds of silence, a single session ends after 15 minutes, and there is a daily ceiling per page. A paying page is never cut off by the daily ceiling — we send you a message when you approach it. We may adjust these limits if they turn out to be too tight or are being abused, and we will tell you when we do.
We do our best to keep OneDo.me running well, but the service is provided as it is. To the extent the law allows:
None of this limits our liability for intent or gross negligence, for death or personal injury, or for anything else that cannot be limited by law. If you are a consumer, your statutory rights come first.
What you put on your page stays yours. You give us permission to show it as part of the service, and you confirm you have the right to use the text, images and logos you upload. If you delete your page, we remove it; see the privacy statement for how long anything remains.
We may change these terms — for new features, or because the law changes. For paying customers we announce a change that matters at least 30 days in advance by email or in the owner panel. If you do not agree, you can cancel before it takes effect. Continuing to use the service after that date means you accept the new version.
Bulgarian law applies, and disputes go to the competent court at our registered office. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in, and you may also bring a case before the court of that country. Consumers in the EU can also use the European ODR platform.
Before any of that: write to support@confianta.com. Almost everything is quicker to fix that way.