OneDo.me · Frequently asked questions
Also useful: How it works · Pricing · Terms · Privacy
OneDo.me is two things behind one link: a free calling page that anyone can open in a browser to talk to you, and an optional AI receptionist that answers on your behalf 24/7. Below is everything people usually want to know about both. Can't find your question? Write to support@confianta.com — a human answers.
A web address of your own — onedo.me/yourname — that anyone can open to
talk to you straight away, with an AI receptionist that can pick up when you can't.
No. That is rather the point. Your callers click a link and start talking through their browser. You never publish a phone number, and neither do they. There is no SIM, no phone line, and no call credit involved on either side.
No — not you, and not the person calling you. Everything runs in a normal web browser on a phone, tablet or computer. You can add your page to your home screen if you like the feel of an app, but nothing needs to be installed for calls to work.
No. Your OneDo page is a small website: your logo, photos, your story, prices, opening hours, links and a QR code. If you already have a website, all the better — you can import it in one click to teach the assistant what you do.
The page, the name, the QR code and unlimited person-to-person calling are free and stay free. There is no trial clock on them.
The AI receptionist is the paid part, because every minute it talks costs us real money in speech and language processing. That starts at €20 per month — see pricing.
Businesses that lose customers to unanswered calls — restaurants, studios, salons, trades, clinics, agencies — and private people who just want a simple way to be reachable without handing out their number. Both use the same product; only the paid receptionist is aimed squarely at businesses.
No. No account, no sign-up, no app, no phone number of their own. They open your link, allow the microphone once, and talk. That is the whole flow.
Nothing. The call runs over their internet connection, so there are no call charges and no international rates — someone abroad pays exactly as much as someone next door, which is to say nothing.
Any modern browser: Chrome, Edge, Safari, Firefox, on desktop and mobile. The only requirement is that the visitor allows microphone access when the browser asks.
That is your choice, and it is one switch on your page. Either the AI receptionist answers instantly on every call, or it only steps in when you don't pick up. Without a subscription, a caller simply sees that you are not available right now.
Only what you deliberately put on your page. Nothing about you is disclosed by the call itself.
It answers the call in a natural voice and, depending on the conversation:
No. It uses a natural human voice and normal conversational timing — you can interrupt it mid-sentence and it stops, the way a person would. Don't take our word for it: the demos on the front page are the real product, not a recording. Ask them something awkward.
It is built not to. It answers from your business information and nothing else — it does not invent prices, availability or promises. If it doesn't know something, it says so and takes a message instead. This is deliberate: an assistant that quotes a price you never set is worse than no assistant at all.
Yes. When a caller is genuinely urgent, it can fire an immediate SMS to your phone with their name and number, so you can call back within the minute instead of reading about it the next morning.
Always. That is the polite escalation the assistant is built around: it takes the details and alerts you, or the caller can simply use the normal call button on your page to reach you directly.
They type it. During a call there is a small text box: names, email addresses, house numbers and order references go in letter-perfect instead of being misheard. This solves the single most annoying failure of every phone system ever built.
It is designed as a co-pilot, not a replacement. It catches the thirty daily repeats of the same question so the person at your front desk can give the customer standing in front of them their full attention — and so nobody has to answer "what are your opening hours" for the thousandth time at the end of a long day.
Eight: English, Dutch, German, French, Spanish, Italian, Bulgarian and Japanese — each in a natural voice, not a translated robot. Callers pick a language before the call, or simply ask the assistant to switch mid-conversation.
Yes. Ask it in the language you want and it continues there. The transcript you receive afterwards keeps whatever was actually said.
Each language ships with a voice we picked for warmth and clarity. If you want a specific voice or accent for your business, write to support@confianta.com — we do this on request.
Claiming the page takes a minute. Teaching the assistant takes two to five, because you can import your existing website or a PDF price list in one click instead of typing everything out.
Three ways, and you can mix them:
Then call your own page and listen. Anything it gets wrong, you correct in the briefing, and it is right on the next call.
Claiming a name gives you the free page and free person-to-person calling. The AI receptionist has to be switched on separately: open your page's setup screen, give the assistant its briefing, and start a subscription. Until both are done, your page works as a calling page but no assistant will answer.
Yes — sub-pages for your projects, locations or campaigns, as many as you want at no extra cost. Each has its own briefing, so the assistant answers each one as a specialist. They all draw from the same pool of monthly minutes.
The demos on the front page are the full product — talk to them for as long as you like, no sign-up. If you want to trial the assistant on your own page with your own information first, ask us at support@confianta.com.
Yes — leave it exactly where it is. Your own line can hand callers to your OneDo assistant when you are busy, when nobody picks up, or outside your opening hours. You keep your number, you keep your contract with your operator, and you switch it off again yourself whenever you like.
This is call forwarding, not number porting: nothing moves away from your current provider, and nothing about your subscription changes. Which countries we can do this in today varies, so write to us at support@confianta.com and we will look it up for yours.
You connect a free Cal.com calendar once. From then on the assistant offers only slots that are genuinely free, books the chosen one, and confirms it with the caller by text message. No double bookings, no "I'll check and get back to you".
Two places: your email, and an inbox on your own page. Every conversation is there as readable text, with a PDF download if you need to file or forward it.
Yes. We warn you before your bundle runs out, and you also get a weekly summary of how the assistant has been doing.
A logo, one or two background images, photos, your story, prices, opening hours and links — enough to work as a proper little landing page in your own colours.
Yes, free, for every page — download it from your owner panel as PNG or SVG. Put it in the shop window, on receipts, flyers, the van, a t-shirt. One scan and the person is talking to you or your assistant.
Any free one. Names are given out in the order they are asked for. A small set is reserved — our own system words and well-known brand names. If you hold the trademark to a reserved name, email support@confianta.com and we will sort it out with you.
Only through genuine disuse. If a free page shows no activity at all for six months we may release the name, and we warn you by email first and give you at least 30 days to react. Pages with a running subscription never lapse. Free names are for using, not for stockpiling or reselling.
Yes — selling the business, handing over a project. Ask us and we transfer it on the confirmation of both sides.
Yes. A free page has room for 5 people who can answer, including you; on a paid plan it is 10. Everyone's device rings, and whoever gets there first takes the call.
You invite them by email and they sign in with their Google account. The invitation itself grants nothing — the address has to be proved at the other end. That is deliberate: an email that granted access on its own could simply be forwarded to someone you never invited.
OneDo Start — €20/month, 60 receptionist minutes (roughly 25–30
answered calls), extra minutes 27 cents each — for "I don't get called that often".
OneDo Lite — €49/month, 120 receptionist minutes (roughly 50–60
answered calls), extra minutes 25 cents each.
OneDo Growth — €99/month, 350 receptionist minutes (roughly
150–175 answered calls), extra minutes 22 cents each.
Business prices are excluding VAT. Buying as a private individual, the price you see is the price you pay — no company or VAT number needed. Full details on the pricing page.
€5 a month for the things that live on the page itself: a spoken message and a video, room for 10,000 e-mail addresses instead of 1,000, and the “Powered by OneDo.me” line at the bottom becomes optional.
It is included free with every receptionist plan, so you only ever buy it on its own if you have a page without an assistant. You switch it on from your own edit screen at onedo.me/yourname/edit.
The assistant's talk time on a call. Person-to-person calls between you and your callers are free and unlimited — they never touch your bundle.
You buy more, up front, one click: €10 buys 37 extra minutes on Start, 40 on Lite or 45 on Growth. Because you pay for them in advance, a busy month can never turn into a bill you weren't expecting. Minutes you buy never expire.
Your monthly bundle resets each month and does not roll over. Extra minutes you bought separately do stay until you use them.
Monthly, whenever you like, from the billing portal on your page. Your page, your name, your link, your QR code and free calling all stay — you only lose the assistant.
Through Stripe: card and iDEAL. You get a proper invoice, and there is a billing portal on your page for invoices, payment method and cancellation.
Neither. No setup fee, no minimum term, no "book a demo to hear the price".
Person-to-person calls: never. They run encrypted directly between the two browsers. There is no recording, and we cannot listen in even if we wanted to — the audio does not pass through us in a form we can keep.
Calls with the assistant are written down as text, because that transcript is the message you asked for. Our copy of it is deleted after 30 days; the copy in your own email is yours.
On our server in Frankfurt, Germany, inside the EU. See the privacy statement for the full picture, including the processors we use for speech and payments, and the data processing agreement if you need one for your own records.
No.
You don't have to arrange it — the assistant introduces itself as a digital assistant at the start of every call. Being upfront about it is both the law's direction of travel and simply better manners.
No. OneDo.me is not a telephone line. You cannot reach 112, 911 or any other emergency number through it, and a OneDo page must never be the way someone reaches help. Always keep a working telephone for that.
No. OneDo.me answers calls that come to you. It does not make outbound calls, and it is not for cold-calling or automated call traffic.
The call ends, as any call would. With the assistant, whatever was said up to that point is still written down and mailed to you, so a dropped call is not a lost message.
Nine times out of ten this is your speakers, not your connection. If the assistant's voice comes out of a loudspeaker, your microphone can pick it up again — the assistant then hears "someone talking", politely stops to listen, hears itself, stops again, and the conversation stutters.
Use headphones or earphones and it disappears. Turning the volume down, or moving the microphone away from the speaker, helps too.
Same cause as above in most cases — it is transcribing its own echo instead of you. Headphones first. If it persists, check that the browser is using the microphone you think it is, and that you are not in a very reverberant room.
Look for the small camera-or-microphone icon in the address bar and set it to Allow, then reload the page. We have a short walkthrough with a screenshot. On iPhone, Safari asks once per site — if you said no by accident, the setting is under Settings → Safari → Microphone.
Some strict company and hotel networks block the direct browser-to-browser connection calls need. Try the same link on mobile data — if it works there, it is the network, not your device. Let us know either way at support@confianta.com.
Still stuck, or wondering about something we didn't cover?
Email support@confianta.com — or open a demo on the front page and just ask it.