OneDo.me ยท How it works

How it works

Also useful: Frequently asked questions ยท Pricing ยท Terms ยท Privacy

OneDo.me replaces a phone number with a link. Someone opens onedo.me/yourname in their browser and talks โ€” to you, or to the AI receptionist that answers on your behalf when you can't. No app on either side, no account for the person calling you, no number disclosed by anybody. Here is the whole thing, end to end.

Getting set up

  1. 1

    Claim your page

    Type the name you want on the front page and claim it. If it's free, it's yours โ€” takes about a minute, costs nothing, and you don't need an account to start. You get onedo.me/yourname, a QR code for it, and unlimited free calling straight away.

    Sign in with Google while you claim and the page is tied to your account, so any device you sign in on becomes an owner device. If you'd rather not sign in, you get a private owner link instead โ€” keep it safe, it's the way back in if you lose the browser.

  2. 2

    Teach your receptionist โ€” two to five minutes

    Open your page's setup screen and give the assistant its briefing. The fast way is to paste your website address and let it read your site, or upload a PDF menu or price list. You can also just type it in your own words. Prices, opening hours, what you do, what you don't do, how you'd like callers treated.

    Then call your own page and listen to it. Anything it gets wrong you fix in the briefing, and it's right on the very next call. It answers from your facts only โ€” it will never invent a price or make a promise on your behalf.

  3. 3

    Put your link where people already look

    Your website, your Google business profile, your socials, your email signature. Download the QR code from your owner panel and put it in the shop window, on the receipt, on the van, on the flyer. One scan and the person is already talking.

    Decide how you want to be reachable: the assistant answers instantly on every call, or it only steps in when you don't pick up. One switch on your page, change it whenever you like โ€” busy afternoon on, quiet morning off.

What a call actually looks like

👤 For the person calling you

  1. They open your link, or scan your QR code.
  2. The browser asks once for the microphone. They tap Allow.
  3. They talk. That's it โ€” no app, no account, no sign-up, no number of their own, and it costs them nothing.
  4. Something hard to say out loud โ€” an email address, a surname, a house number? They type it into the box during the call, letter-perfect.
  5. If they want a human, they ask, and you get told.

🏠 For you

  1. Your devices ring โ€” and your colleagues' too, if you've added them. Whoever answers first takes it.
  2. Busy, asleep, or in the middle of serving someone? The assistant picks up instead of a voicemail beep.
  3. It handles what it can and works out what should happen next on its own.
  4. The whole conversation arrives in your email and in the inbox on your page, as text, with a PDF if you need one.
  5. Genuinely urgent caller? An SMS hits your phone with their name and number.

What the receptionist does while it's on the call

It introduces itself

In a natural voice, in one of eight languages โ€” English, Dutch, German, French, Spanish, Italian, Bulgarian or Japanese. The caller picks before the call, or just asks it to switch halfway through. It says up front that it's a digital assistant, because pretending otherwise is bad manners.

It answers from your briefing

Opening hours, prices, parking, whether you do gluten-free, whether you can drown in a floating tank. The thousandth time with exactly the same patience as the first, at three in the morning if that's when someone asks. If it doesn't know, it says so and takes a message instead of guessing.

It decides what should happen next

Booking an appointment straight into your connected calendar, offering only slots that are really free and confirming by text. Or taking a proper message โ€” who, what about, how to reach them โ€” reading it back to be sure. Or texting your team, when this caller plainly needs a human right now.

It lets you interrupt it

Start talking and it stops, the way a person does. No menus, no "press 2 for opening hours", no hold music.

It writes the whole thing down for you

In your inbox before the caller has put their phone back in their pocket. Nothing gets lost on a sticky note.

What's happening underneath

When two people talk on your page, the audio goes straight from one browser to the other, encrypted. It doesn't sit on a server anywhere, it isn't recorded, and we cannot listen in โ€” that isn't a policy, it's how the connection is built. This is also why person-to-person calling is free and unlimited: we're not paying for the audio.

Calls with the AI receptionist are necessarily different: the audio has to reach the speech and language services that make the assistant work, and the conversation is written down, because that transcript is the message you asked for. Our copy of it is deleted after 30 days. Yours, in your own email, is yours to keep. Everything we store sits on our server in Frankfurt, inside the EU. The privacy statement spells out the details, and there's a data processing agreement if you need one for your records.

One practical tip. Use headphones when you test your own assistant. Over loudspeakers your microphone can pick up the assistant's own voice โ€” it then hears "someone talking", politely stops to listen, and the conversation stutters. With headphones it's smooth. Same advice worth giving your colleagues before their first test call.

What it costs

Your page, your name, your QR code and unlimited person-to-person calling are free, and stay free. There's no trial clock on them.

The AI receptionist is the paid part, because every minute it speaks costs real money in speech processing. OneDo Start is โ‚ฌ20 a month for 60 receptionist minutes โ€” the plan for "I only get called a few times a week" โ€” OneDo Lite โ‚ฌ49 for 120, OneDo Growth โ‚ฌ99 for 350. Extra minutes are bought up front in โ‚ฌ10 blocks, so a busy month can never become a bill you didn't expect. Cancel monthly; if you do, you keep everything except the assistant. Business prices exclude VAT; as a private customer the price you see is the price you pay. Full breakdown on the pricing page.

Things it deliberately doesn't do

  • It is not a telephone line. You cannot reach 112, 911 or any other emergency number through OneDo.me. Always keep a working phone for that.
  • It doesn't call people. OneDo answers calls that come to you. No outbound dialling, no cold-calling, no automated call traffic.
  • It doesn't invent things. No price, no availability, no promise that isn't in your briefing.
Claim your page Talk to a live demo

The demos are the real product, not a recording. Ask them something awkward.

OneDo.me is a website of Confianta EOOD · www.confianta.com · support@confianta.com
FAQ · Pricing · Terms · Privacy · Data processing